Job Description – Assistant Manger – AMC Sales & Service
Department: After Sales Service
Experience: Minimum 4 Years
CTC: Up to ₹6.6 LPA
Role: AMC Sales & Service
Job Summary
We are looking for an experienced Assistant Manger – AMC Sales & Service to manage after-sales service, customer relationships, AMC/spares business, service partner coordination, and technical support.
Key Responsibilities
Ensure timely execution and closure of service, warranty, and non-warranty calls.
Handle customer complaints and ensure closure with RCA.
Manage AMC and spares sales, lead conversion, and order closure.
Monitor regional after-sales business and KRA achievement.
Coordinate with Service Partners and Authorized Installation Contractors.
Conduct installation, troubleshooting, spares selection, and product awareness training.
Conduct performance audits, product campaigns, and process audits.
Monitor project/service status and provide timely updates to HO and customers.
Minimize QAR and Cost of Poor Quality (COPQ).
Support techno-commercial discussions and negotiations.
Requirements
Solid AMC Sales & Service experience.
Excellent customer handling and communication skills.
Knowledge of RCA, FMEA, site handling, spares and AMC management.
Robust techno-commercial and negotiation skills.
Proficiency in CRM, SAP, and MS Office.
Result-oriented and analytical approach.
Willingness to travel extensively.
Ideal Candidate: Professionals with 4+ years of experience in After Sales Service, AMC Sales, Service Engineering, or Technical Customer Support with robust exposure to AMC/spares business and customer handling.