Handle customer chats in line with established processes and quality
standards.
Deliver accurate and timely resolutions to customer queries.
Meet productivity, quality, attendance, and schedule adherence targets.
Manage multiple chat interactions simultaneously while maintaining service
quality.
Utilize available systems and knowledge resources effectively.
Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues.
Adhere to all company policies, compliance, and information security
requirements.
Contribute to process improvement initiatives and knowledge sharing.
📌 Executive Noida
🏢 EXL
📍 Noida
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