:
Respond to customer inquiries via email, chat, or support tickets.
Resolve customer issues related to products, services, or accounts efficiently.
Maintain accurate records of interactions and update the CRM system.
Ensure timely follow-ups on unresolved queries to provide excellent customer experience.
Collaborate with internal teams to escalate and resolve complex issues.
Adhere to company policies and service level agreements (SLAs).
Maintain confidentiality and compliance with data protection regulations.
Meet daily productivity and quality targets as per company standards.
Requirements:
Experience: 0 to 1 year (Freshers welcome).
Education: Any graduate.
Skills: Solid written communication, attention to detail, problem-solving ability.
Technical Proficiency: Basic computer skills, familiarity with CRM tools preferred.
📌 Customer Support Executive Non Voice Tiruchirappalli
🏢 Vee Healthtek Private
📍 Tiruchirappalli
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