We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities
Manage post-booking queries, modifications, and cancellations.
Coordinate with hotels for confirmations and issue resolution.
Provide customer support via calls, emails, and chats.
Handle escalations, refunds, and payment discrepancies.
Maintain booking records and improve processes.
Requirements
Experience: 6 Months to 1+ years in hotel reservations, operations, or customer service.
Skills: Robust communication, problem-solving, and coordination.
Technical: Familiarity with OTA booking systems is a plus.
Skills:- Operations, Travel management and Hospitality
📌 Hotel Operation Executivec Gurugram
🏢 EaseMyTrip.com
📍 Gurugram
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