Customer Success Manager
Location: India
Employment Type: Full-Time
Experience: 2+ years preferred
About the Role
We are looking for a Customer Success Manager to own the customer journey from the first WhatsApp conversation through conversion and post-sale support.
This is a WhatsApp-first, chat-heavy role. You will manage inbound leads through Interakt, respond quickly, qualify prospects, guide them toward a purchase or scheduled call, and ensure a strong customer experience after the sale.
Your performance will be measured through response time, conversion, customer satisfaction, and CRM discipline.
What You’ll Do
Respond to every recent lead assigned to you on WhatsApp, with a target first response time of under 15 minutes during working hours.
Qualify leads by understanding their needs, budget, timeline, and buying intent.
Maintain accurate lead statuses, tags, and notes in Interakt as prospects move through the pipeline.
Drive conversations toward a explicit outcome: sale, scheduled call, or documented disqualification.




Handle post-sale check-ins and answer customer questions about products and services.
Resolve customer complaints and concerns before they escalate.
Close and document every conversation properly in Interakt.
Maintain transparent notes so other team members can understand the history of each customer interaction.
Collect customer feedback and CSAT ratings.
Identify recurring customer complaints, objections, and purchasing barriers and share them with management.
Manage 30+ active conversations simultaneously without losing track of follow-ups.
How You’ll Be Measured
First Response Time on new leads
Average Response Time across ongoing conversations
Lead-to-Outcome Conversion — sales closed or calls booked
CSAT Score from post-conversation customer ratings
Pipeline Hygiene — accurate and up-to-date statuses, tags, and notes in Interakt
All conversations are managed through our shared inbox, making performance and customer int

📌 Customer Service Representative Belagavi
🏢 Magma Holding
📍 Belagavi