Job Description:

Role Overview

The Area Service Engineer will manage service operations across the assigned territory. The role is responsible for service quality, critical-issue escalation, dealer development, KPI improvement, customer engagement, channel readiness, and technical training.

Key Responsibilities
Manage day-to-day service operations across the assigned area.
Analyse critical technical issues and raise appropriate support requests.
Monitor dealer performance, service quality, response time, and repair turnaround time.
Implement corrective actions to improve service KPIs.
Develop dealer capability and assess recent-channel readiness.
Visit key customers across major institutional and infrastructure sectors.
Gather market intelligence and benchmark competitor service practices.
Conduct on-the-job training for service engineers and dealer service managers.

Required Skills
Service and field operations
Dealer and channel development
Service KPI management
Technical issue analysis and escalation
Training and customer management

📌 Area Service Engineer Jammu
🏢 Vecktra Consulting
📍 Jammu