Job Responsibilities:
Endpoint Management & Deployment:
Manage and configure Microsoft Endpoint Manager (Intune) and Windows
Autopilot.
Configure, test, and deploy hardware and software to users both locally and
remotely
Oversee Laptop/Desktop imaging including installations of all appropriate
applications and security layers
Diagnoses and resolves problems related to the operation of PCs on the
network
Administer and enforce compliance policies and configuration profiles.
Oversee application packaging, deployment, and Windows update policies.
Troubleshoot and support hardware/software issues on Windows OS.
ManageEngine Desktop Central:
Configure and manage endpoint devices using ManageEngine Desktop Central.
Automate patch management, software deployment, and asset management.
Monitor and optimize system performance and security.
Networking Support L1:
Identify and respond to network alerts and outages and perform initial
analysis of network performance issues.
Verify network device status and interface utilization, Check interface




status, link failures, and bandwidth usage.
Identify and troubleshoot network-related incidents including DNS, DHCP, IP
conflicts, VPN access, and wireless connectivity issues.
Coordinate with Network Operations teams for escalation and resolution of
complex network problems.
Support network infrastructure moves, additions, and changes, including
workstation and peripheral connectivity.
Configure, troubleshoot and support Video Conferencing systems used for
corporate broadcasts
Collaboration & Documentation:
Work closely with IT Security, Infrastructure, and Service Desk teams.
Maintain detailed documentation, SOPs, and knowledge base articles.
Provide solutions to user issues by identifying problems, train users in
basic problem resolution and understanding how to make effective use of
their PCs
Respond to user requests and service issues in a timely and professiona

📌 Desktop Support Engineer Mumbai
🏢 Black Box
📍 Mumbai