Job Description
Vivek Krishnan Photography is one of India’s leading luxury wedding photography brands, known for its authentic storytelling and timeless imagery. With a decade of experience capturing weddings across India and abroad, our team believes in one thing — making couples relive their day, exactly as it was felt.
n
nWe’re now looking for a agile, organised, and warm professional to lead our Client Experience function — someone who can build trust, manage relationships, and ensure every couple feels taken care of from the first enquiry to final delivery, while also building new revenue channels beyond weddings.
n
n Role Overview
nThis person will handle shoot coordination, and post-wedding communication — ensuring a seamless, premium experience at every touchpoint.
n
n Key Responsibilities
n1. Client Servicing & Communication
n
n
Create and manage client WhatsApp groups post-booking.n
Coordinate with the internal team (photographers, cinematographers, editors, finance) for each project.n
Share timely updates on shoot details, delivery timelines,
and milestones.n
Handle client feedback, testimonials, and post-delivery closure gracefully.n
Track project progress end-to-end to ensure no client feels “unattended.”n
n
n2. Operations & Reporting
n
n
Coordinate with the finance team for advance and balance payments.n
Maintain clear records of client contracts, payments, and deliverable stages.n
Share weekly reports with the management on:n
Active clients and current project stagesn
Pending payments and deliveriesn
Client satisfaction and testimonialsn
n
n Ideal Candidate
nWe’re looking for someone who blends warmth and discipline — someone who can sell with empathy and manage clients with structure, while being hungry to open current doors and build new business lines.
n
n Skills & Attributes
n
n
Excellent communication — fluent in English and Kannadan
Solid interpersonal skills and emotional intell