Job DescriptionAbout AiSensy NAiSensy is a WhatsApp-based Marketing & Engagement platform enabling businesses to drive customer engagement, retention, and revenue growth through WhatsApp. NTrusted by over 210,000+ businesses, AiSensy facilitates 800+ crore WhatsApp messages annually between businesses and their customers. The platform powers billions of customer interactions every year and continues to scale rapidly. NLeading brands including Adani Group, Delhi Transport Corporation, Godrej Group, Aditya Birla Hindalco, Wipro, Asian Paints, Vivo, PhysicsWallah, India Today Group, Yakult, Skullcandy, and Cosco trust AiSensy to grow their business through WhatsApp. NBusinesses using AiSensy generate 25–80% of their revenue through WhatsApp-powered customer engagement. NAiSensy is a mission-driven, high-growth startup backed by Marsshot.Vc, Bluelotus.Vc, and 50+ angel investors. NAbout the RolenWeare looking for a Customer Success Executive who is passionate about helping customers achieve measurable business outcomes through AiSensy's platform. NIn this role, you will beresponsible for ensuring a seamless customer journey—from onboarding and product adoption to customer engagement, renewals, and account growth. You will work closely with customers to maximize platform adoption, improve customer satisfaction, reduce churn, and identify opportunities for upselling and cross-selling. NThis role is ideal for someone who enjoys building long-term customer relationships, solving business problems, and driving customer success in a fast-paced SaaS environment. NKey ResponsibilitiesnCustomer Onboarding & Activation Nn Guide new customers through a smooth onboarding and implementation process. N Help customers successfully set up and configure the AiSensy platform. N Ensure customers achieve their first value and become active users within defined onboarding timelines. N Deliver an exceptional onboarding experience that sets customers up for long-term success. NnCustomer Success &Relationship; Management Nn Build and maintain strong relationships with key customer stakeholders. N Serve as the primary point of contact for customer queries, product guidance, and account support.



N Understand customer business goals and recommend best practices to maximize platform value. N Conduct regular business reviews and customer check-ins to ensure continued success. NnProduct Adoption &Customer; Engagement Nn Drive product adoption by conducting training sessions, demos, and product walkthroughs. N Monitor platform usage and customer health metrics to identify adoption gaps. N Proactively engage customers showing low activity or declining usage. N Educate customers on new product features, automation capabilities, and industry best practices. NnCustomer Retention& Growth Nn Identify potential churn risks and proactively implement retention strategies. N Support renewal conversations by demonstrating platform value and ROI. N Identify upselling and cross-selling opportunities and collaborate with the Sales or Account Management team to drive account expansion. N Contribute to improvingGross Revenue Retention (GRR) and Net Revenue Retention (NRR). NnCustomer Support &Escalation; Management Nn Coordinate with Product, Engineering, and Support teams to resolve customer issues promptly. N Manage customer escalations professionally and ensure timely resolution. N Keep customers informedthrough proactive communication until issues are resolved. NnCustomer Insights & Reporting Nn Track customer health scores, product adoption, engagement, and satisfaction metrics. N Collect customer feedback and share actionable insights with Product and Engineering teams. N Prepare customer reports highlighting platform usage, campaign performance, and growth opportunities. N Maintain accurate customer records and interactions within CRM systems.



NnPayment & Renewal Coordination Nn Coordinate with customers and the Finance team to ensure timely invoice payments and renewal processes. N Assist in maintaining accurate payment and account records. NnRequired Qualifications Nn Bachelor's degreein Business, Marketing, Commerce, or a related field. N 1–3 years of experiencein Customer Success, Account Management, Customer Support, or SaaS Sales. N Experience working in aB2B SaaS or technology company is preferred. N Robust communication, presentation, and relationship management skills. N Experience using CRM platforms such as HubSpot, Salesforce, Zoho CRM, or similar tools. N Strong analytical and problem-solving abilities. N Ability to understand customer business requirements and translate them into platform value. N Excellent organizational and stakeholder management skills. N Comfortable working in a fast-paced startup environment. NnPreferred Qualifications Nn Experience in Customer Success within SaaS, MarTech, CRM, or Customer Engagement platforms. N Familiarity with WhatsApp Business API or customer communication platforms. N Experience with customer support tools such as Intercom, Zendesk, Freshdesk, or similar. N Exposure to customer onboarding, renewals, upselling, and cross-selling. N Basic understanding of marketing automation and customer engagement workflows. NnWhat Success LooksLike Nn Deliver exceptional onboarding experiences with faster customer activation. N Drive high product adoption and customer engagement across accounts. N Build trusted customer relationships resulting in higher satisfaction and retention. N Identify account growthopportunities through upselling and cross-selling. N Consistently achieve customer health, renewal, and retention targets. N Maintain high CSAT and NPS while reducing customer churn. NnWhy Join AiSensy? Nn Join one of India's fastest-growing WhatsApp-first SaaS companies. N Work with leading brands across multiple industries. N Make a direct impact oncustomer growth, retention, and business success. N Learn from a high-performing team in a fast-paced startup environment. N Competitive salary withperformance-based incentives and excellent career growth opportunities. N

📌 Customer Success Executive (Haryana)
🏢 AiSensy
📍 Haryana