Job DescriptionCandidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives. NRequired Skills & Experience Nn Lead a delivery cluster comprising multiple accounts, programs, and strategic clients. N Own end-to-end deliveryresponsibility including: N Delivery Excellence N Customer Satisfaction N Revenue Managementn Profitability Management N Resource Optimization N Risk Managementn Experience managing: N Large-scale Digital Transformation Programs N Salesforce Programs N Cloud Transformation Initiatives N Enterprise Application Delivery N Managed Services Engagements N Strong expertise in: N Portfolio Management N Program Governancen Delivery Management N PMO Governancen Executive Reporting N Demonstrated experiencein: N Multi-million-dollar portfolios N Global Delivery Models N Offshore-Onsite Delivery Management N Multi-vendor environments N Solid understanding of: N Agile Deliveryn Waterfall Delivery N Hybrid Delivery Models N Product-Based Delivery Models N Experience in managing delivery KPIs: N Revenuen Margin N Utilizationn CSAT N Employee Satisfaction N Delivery QualitynResponsible for forecast planning, capacity planning, resource planning, and succession planning. N Expertise in:



N Escalation Management N Risk Managementn Issue Resolution N Stakeholder Communication N Strong knowledge of: N Salesforce Ecosystem N Cloud Technologiesn AI & Automation N Digital Transformation Programs N Experience driving operational excellence and continuous improvement initiatives. N Strong leadership and people management capabilities. NnKey Responsibilities* Nn Lead and manage aportfolio of strategic accounts and delivery programs. N Own customer delivery commitments and business outcomes. N Establish delivery governance frameworks and review mechanisms. N Ensure successful delivery of projects within scope, budget, and timelines. N Drive customer satisfaction and long-term client relationships. N Manage delivery risks, escalations, dependencies, and mitigation plans. N Collaborate with Sales,Presales, Practice, and Account teams for growth opportunities. N Drive account mining, upselling, and cross-selling opportunities. N Monitor portfolio financials including revenue, margin, utilization, and forecasting. N Build high-performing delivery teams and leadership pipelines. N Ensure compliance with quality standards, security policies, and organizational governance. N Sponsor innovation, automation, and continuous improvement initiatives. N Participate in executive steering committee meetings and customer governance reviews. N

📌 Delivery Cluster Head (Vasanthanagar)
🏢 Tata Consultancy Services
📍 Vasanthanagar