Job DescriptionCompany: Policybazaar NPosition: Subject Matter Expert (SME) NLocations: Kolkata| Bhubaneshwar NExperience: 3+ Years NNotice Period: Immediate Joiners / Up to 15 Days NEmployment Type: Full time NJob Summary -nPolicybazaar is looking for an experienced Subject Matter Expert (SME) to support and guide NCustomer Support/Sales teams by driving operational excellence, improving team productivity, Nand ensuring process compliance. The ideal candidate should possess strong analytical skills, Nteam handling experience,and expertise in Advanced Excel. NKey Responsibilities - N- Provide process guidance and floor support to Customer Support/Sales teams. N- Coach and mentor team members to improve productivity and performance. N- Monitor team performance and identify process improvement opportunities. N- Prepare and maintain MIS reports, dashboards, and performance trackers.



N- Analyze operational metrics and share actionable insights. N- Coordinate with Operations, Training, and Quality teams to improve business Nperformance.n- Ensure adherence to company processes and quality standards. NMandatory Requirements - N- Minimum 3+ years of relevant experience. N- Customer Support Team Handling experience is Mandatory. N- Hands-on experience managing Attrition, Shrinkage, Productivity, and Team NPerformance.n- Strong proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, NINDEX-MATCH, MIS Reporting). N- Excellent analytical, communication, and stakeholder management skills. N- Regional Language is Mandatory: N- Graduation is Mandatory.

📌 Associate Team Lead (Lal Bazar)
🏢 Policybazaar.com
📍 Lal Bazar