Job description

Job Brief:

- This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a robust background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment.

Key Responsibilities:

- Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction
- Identify and capitalize on growth opportunities within existing accounts
- Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution
- Drive revenue growth by identifying upsell and cross-sell opportunities
- Collaborate with internal teams to create tailored solutions that address client needs
- Monitor market trends and competitor activities to identify new business opportunities
- Build and nurture long-term, trusted relationships with key stakeholders and decision-makers
- Conduct regular business reviews and strategy sessions with clients




- Ensure proactive engagement to address client concerns and enhance customer experience
- Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects
- Manage contracts, service-level agreements, and key deliverables for assigned accounts.
- Mentor and guide junior account managers, fostering a high-performance culture
- Contribute to the development of best practices, processes, and frameworks for key account management
- Work closely with various external stakeholders including Insurance Companies, TPA s, Brokers etc
- Team Management and ensuring their Productivity growth

Qualifications Skills:

- Bachelors/Master s degree in Business Administration, Marketing, Sales, or a related field
- 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry
- Understand about Group Insurance ecosystem will be an advantage
- Proven track record of successfully managing large enterprise accounts
- Strong analytical and problem-solving skills
- Excellent communication, negotiation, and presentation abilities
- Ability to work collaboratively with internal and external stakeholders

📌 Group Manager (Mumbai)
🏢 Medi Assist
📍 Mumbai