Responsibilities

- Field Support & Rapid Response: Provide timely response and resolution to field-related security incidents involving BDAs or merchant disputes.
- Police & Legal Liaison: Handle cases involving police complaints or detentions; coordinate with legal teams and ensure BDAs are represented and protected.
- Documentation & Reporting: Maintain real-time incident logs and share weekly reports with security leadership.
- Conflict Resolution: Mediate merchant issues, manage public complaints, and de-escalate on-ground tensions.
- Risk Scanning & Prevention: Identify risk-prone areas and provide proactive advisories to the business team.
- Emergency Management: Trigger escalation protocols during crises involving violence, mob presence, or reputational risk.
- Training & Awareness: Conduct safety and awareness workshops for BDAs on handling adverse situations and reporting procedures.
- Cross-functional Coordination: Collaborate with Legal, HR, and Operations for resolution and preventive action.
- Stakeholder Engagement:



Build rapport with local law enforcement and merchants to enable smooth business operations.
- All other duties, as assigned.

Qualifications

- Minimum 4–6 years of experience in security operations, field risk management, or law enforcement.
- Preferred experience in fast-paced retail, fintech, or e-commerce environments.
- Strong crisis handling, negotiation, and interpersonal communication skills.
- Familiarity with local laws, FIR/NCR procedures, and police protocols.
- Ability to operate on-field during emergencies, including odd hours.
- Comfortable using digital tools for reporting and communication (Excel, WhatsApp-based tracking, etc.).
- Fluency in English and local/regional language is a must.

Must-Have Attributes

- High situational awareness
- Quick decision-making and calm demeanor under pressure
- Qualified integrity and discretion
- Flexibility to travel across zones as required

📌 Regional Security Lead (Pune)
🏢 Pinkerton
📍 Pune