- To survey and assess the Claim Application and Making Reports/ Assessments for the losses
- To determine whether the Claim is genuine or not and ensure damaged vehicle is surveyed
- To handle customer/channel escalations.
- Ensure Periodic review of outstanding / pending claims Follow up on pending claims for ensuring speedy disposal.
- To process and settle the claims
- Dealing with external vendors to work within specified TAT.
- To coordinate with various parties Involved like Law enforcement officials, Eyewitness, Lawyers.
- Ensure excellent relationship with the work shop/ dealers.
- Maintaining TAT of all processes as per defined SOP.
Requirements
- Diploma/ BE/B.tech- Automobile, Mechanical
- Workshop Background/ General Insurance is preferable.
- Should be a Team player.
- Should possess excellent communication and Technical knowledge
- Should have Good Negotiation skills and geographic knowledge.