- Serve as the primary point of contact for customers, addressing technical queries and product-related concerns.
- Troubleshoot customer issues and work closely with the QA and development teams to resolve bugs and improve product stability.
- Conduct manual and automated testing to replicate customer scenarios and provide technical validation.
- Lead customer onboarding, guiding through setup and adoption while sharing best practices.
- Assist in User Acceptance Testing (UAT) and provide valuable customer-centric insights to internal teams.
- Collect and analyze customer feedback, and collaborate with product managers to inform roadmap decisions.
- Create knowledge base content and contribute to customer self-service resources.