- A day in the life of an Infosys Equinox employee
- As part of the Infosys Equinox delivery team your primary role would be to ensure effective Design Development Validation and Support activities to assure that our clients are satisfied with the high levels of service in the technology domain
- You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements
- You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers
- You would be a key contributor to building effective programs systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you
- If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you
- Infosys Equinox is a human centric digital commerce platform that helps brands provide an omnichannel and memorable shopping experience to their customers
- With a future ready architecture and integrated commerce ecosystem Infosys Equinox provides an end to end commerce platform covering all facets of an enterprise s e commerce needs
- Area of Responsibility
- Analyse the issue identified
- Check for logs debug the issue
- Troubleshoot triage the issue
- Coordinate with concern stake holders for issue resolution
- Ensure to restore the service or arrange for remedy
- Open bridge calls for major incidents P1
- Track issues till closure
- Coordinate with required stake holders for root cause corrective preventive actions
Technical Requirements:
- Skill Competencies
- Microservices Node DocumentDB Java React AI Usage
- Knowledge on E Commerce Website
- Development Monitoring Functionalities Site
- Flow Back end Services
- Excellent communication learning skills
- Issue front ending ownership skills
- Problem solving decision making skills
- Technical Problem Solving skills
- Customer focused service oriented
- Customer handling Interaction coordination skills
- Adaptable flexible for business requirements
- Knowledge on Incident Management Process IT
- Service Management
- Knowledge on Servers Networks Linux Automation
- Cloud Computing Infrastructure Services Cloud
- Software Testing