Job Description

Role Summary and Responsibilities:

General:

- Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool

- Excellent problem-solving, consulting and decision-making skills.

- Handling incident, problem tickets, service requests in iGPM and Planisware.

- Positive communication and interpersonal skills.

- Should be able to work independently with minimal supervision

Desired Role Requirements:

Key skill set required:

- Knowledge on SQL, PL/SQL,D2K forms and reports.

- Azure and Cloud technologies.

Core Functional Knowledge:

- Planisware Knowledge is added more advantage.

- Project Management and resource planning knowledge

- Solving support tickets with immediate solutions or workaround.

- Performance issue analysis.

- Ownership on assigned tickets till closure of that ticket.

- Should be able to independently analyze and debug the problems.





- Should be able to analyze and document the solutions and implement the same.

- Follow-ups and taking complete ownerships towards assigned tasks.

- Preparation of Support or domain documents.

- Should able to do quick analysis and deeper view on issue.

- Adhere to support process strictly.

Qualifications

Educational qualification:

B.E/B.TECH/MBA

Experience :

5+ years in Oracle Database / Planisware consulting

Mandatory/requires Skills :
SQL, PL/SQL,D2K forms and reports

ITIL process knowledge

Preferred Skills :
ServiceNow knowledge

Additional Information

- Resolving daily user tickets through tools like ITSM.D ServiceNow

- Good understanding and Ability to do configuration, master data changes, end-to-end process flow

- Relevant certification is an added advantage

📌 iGPM & BD PLW Consultant for Application support and Maintenance (India)
🏢 Robert Bosch
📍 India