Key Responsibilities:• Serve as the primary point of contact for assigned key clients, building robust, long-termpartnerships.• Understand client business objectives, brand positioning, and marketing challenges todeliver strategic branding solutions.• Collaborate with creative, design, and strategy teams to ensure project requirements aretranslated into effective deliverables.• Manage project timelines, budgets, and approvals while maintaining high-qualitystandards.• Proactively identify opportunities for upselling and cross-selling agency services to growclient accounts.• Present proposals, creative pitches, and reports to clients confidently and persuasively.• Monitor industry trends and competitor activities to provide clients with fresh insightsand recommendations.• Handle client escalations with professionalism, offering solutions that balance clientsatisfaction with agency interests.• Track account performance, project profitability,
and client feedback to ensure long-termclient retention.Key Skills & Competencies:• Strong relationship management and communication skills.• Strategic thinking with an eye for detail in branding and marketing.• Excellent presentation and negotiation skills.• Ability to manage multiple accounts/projects simultaneously.• Strong problem-solving and conflict-resolution abilities.• Knowledge of branding, marketing campaigns, digital platforms, and creative processes.• Proficiency in MS Office / Google Workspace; knowledge of project management toolsis a plus.
Qualifications & Experience:• Bachelor’s/Master’s degree in Marketing, Business Administration, Communications, orrelated field.• 4–8 years of experience in account management, preferably in a branding, advertising, orcreative agency.• Proven track record of handling key accounts and delivering measurable results.