Job Type: Full time

Company DescriptionKautilya Group is an Ahmedabad-based real estate developer with over two decades of experience in residential, redevelopment, land and infrastructure projects. The Group has delivered and developed projects across established and emerging areas of Ahmedabad, including Naranpura, Navrangpura, Chandkheda, Vaishnodevi, Shilaj.As Kautilya Group continues to grow, we are building a team of responsible and proactive professionals who can take ownership, work collaboratively and contribute to creating lasting value for our customers and communities.ABOUT THE ROLEWe are looking for an experienced Senior Client Relationship & Pre-Sales Manager to manage customer communication from the initial enquiry through pre-sales, site visits, booking and post-sales coordination.The person will be expected to understand customer requirements, manage consistent follow-ups, support conversions, maintain accurate lead information and ensure that customers receive timely and professional communication throughout their journey.The selected candidate will report directly to the owner.KEY RESPONSIBILITIESServe as a senior point of contact for prospective and existing customersManage enquiries received through calls, WhatsApp, digital campaigns and other lead sourcesUnderstand customer requirements, budgets, preferences and purchase timelinesQualify leads and prioritise follow-ups based on customer intentExplain project details, pricing, configurations and sales processes clearlySchedule and coordinate site visits with the sales teamFollow up with customers after site visits and support the conversion processManage customer communication from enquiry through booking and post-salesCoordinate documentation,



payment milestone communication and customer updatesMaintain accurate CRM records, follow-up schedules and lead statusesEnsure no enquiry or customer commitment is missedCoordinate with the Sales Head and internal teams to resolve customer queriesReview lead quality, conversion progress and pending follow-upsPrepare weekly and monthly reports on calls, site visits, conversions and customer statusIdentify gaps in customer communication and recommend improvementsSupport project launches, campaigns, events and high-volume enquiry periodsMaintain a professional and consistent customer experience across all touchpointsREQUIRED QUALIFICATIONSMinimum 4 years of relevant professional experiencePrevious experience in real estate pre-sales, client relationships or sales coordinationCurrently based in AhmedabadAvailable for a full-time, on-site role in ShilajStrong written and verbal communication skillsStrong understanding of lead qualification and customer follow-upsExperience using CRM software and maintaining sales reportsComfortable working with targets, conversion data and performance metricsStrong coordination, organisation and problem-solving skillsAbility to manage multiple customers, priorities and timelinesProfessional, patient and customer-focused approachWorking knowledge of Gujarati, Hindi and EnglishPREFERRED QUALIFICATIONSMBA in marketing, sales or a related disciplineExperience in Ahmedabad’s residential real estate marketExperience managing both pre-sales and post-sales communicationUnderstanding of digital lead sources and campaign-generated enquiriesSALARYCompensation will depend on previous experience, responsibilities handled, sales performance and demonstrated results.

📌 Senior Sales Manager (Mumbai)
🏢 Kautilya Group
📍 Mumbai