Job Description – Customer Support Associate

Position OverviewWe are looking for a

Customer Support Associate

with 1–3 years of experience in customer support, service desk, or customer-facing roles. The ideal candidate should have excellent communication, customer-handling, follow-up, and coordination skills.

Key ResponsibilitiesHandle and resolve

customer queries, requests, and service-related issues .Coordinate with

customers, internal teams, technical teams, vendors, and other stakeholders .Create, track, update, escalate, and close tickets within defined timelines.Monitor

open and pending tickets

and provide regular status updates to customers.Understand customer issues and communicate them clearly to the relevant technical teams.Follow

SOPs, escalation matrix,



and defined support processes .Ensure timely follow-up and resolution of customer issues.Handle multiple customer queries while working under pressure.Maintain proper communication and documentation of customer interactions.Provide excellent customer service and ensure customer satisfaction.Required Skills1–3 years of experience in customer support/service desk or a similar role.Strong

customer-handling and communication skills .Excellent

verbal and written communication .Good understanding of

Incident & Service Request Management .Experience with

ticket creation, tracking, updating, escalation, and closure .Knowledge of ticketing/ITSM tools such as

ServiceNow, Jira, Remedy , or similar tools.Robust

follow-up, coordination, and stakeholder-management skills .Good

problem-solving and interpersonal skills .Ability to understand customer issues and coordinate effectively with technical teams.Willingness to work in

rotational shifts

as per client requirements.

How to ApplyInterested candidates can share their updated CV at

[email protected]

or message on

(phone hidden)/77158 90869

📌 Customer Support Executive (Mumbai)
🏢 Crest IT Consulting
📍 Mumbai