Remote: Remote

Role: Client Solutions Partner Experience: 8-14 years Location: Mumbai/Bangalore (Hybrid) We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations. You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem. This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, robust consultative selling capabilities, and hands-on experience designing AI-led CX solutions. Healthcare CX Pre-Sales Leadership Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts. Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services). Claims & prior authorization support Provider services & network support Pharmacy benefit management inquiries Clinical trial & patient support programs (Pharma) AI & Contact Center Transformation Advisory Design differentiated solutions leveraging: Virtual Agents (voice & chat) for member/patient containment Healthcare-specific analytics (call drivers, leakage, compliance tracking) Omnichannel engagement (voice, chat, SMS, digital) Administrative cost reduction (medical cost ratio impact for payers) Call deflection and containment Healthcare Compliance & Risk Alignment Ensure solution alignment with HIPAA and healthcare data security requirements. Partner with security and compliance teams to position secure-by-design architectures.



Understand regulatory nuances across Medicare, Medicaid, and Commercial lines of business. Partner with sales and alliance teams to drive pipeline growth within healthcare accounts. Collaborate with Google teams to co-develop joint healthcare pursuits. Build healthcare-specific solution accelerators and reusable assets. Commercial & Engagement Oversight Support pricing strategy and defend value proposition during negotiations. Required Experience & Qualifications ~10–15+ years of experience in Healthcare CX or Contact Center transformation. ~ Strong domain depth in Healthcare Payers (Medicare, Medicaid, Commercial). ~ Experience working with healthcare providers, pharma, or pharmacy organizations. ~ Hands-on experience with CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.). ~ Demonstrated experience designing AI-powered virtual agents and agent assist solutions. ~ Strong understanding of healthcare regulatory environments (HIPAA, PHI handling). ~ Proven ability to lead large, complex pre-sales engagements. Experience implementing solutions on Google GECX. claims systems, CRM, EHR integrations). Consulting or SI background with enterprise healthcare clients. Experience working with large national or regional health plans. Increased healthcare pipeline and win rates across payer accounts. Established executive relationships within strategic healthcare clients. Strong collaboration with Google healthcare and CX teams. At Quantiphi, we are transforming healthcare customer experience using AI, cloud, and advanced analytics. Work closely with Google Cloud healthcare and CX leaders. Influence some of the largest payer and provider transformation programs in North America.

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🏢 Quantiphi
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