We are #hiring for Manager Key Accounts at DTDC Express Limited Title: Key Account Manager (KAM) As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involves experiences, ensuring robust business retention while actively seeking growth opportunities. commitment to delivering excellent service support. Handling high-profile enterprise accounts, Manage and nurture client relationships within the Ecommerce Vertical, focusing on Develop a comprehensive client success roadmap outlining the entire client experience across various touchpoints, including the client engagement model, service precision, and SOP management. ▪ enhancing the service delivery experience. ▪ Monitor performance against service level agreements, identifying and addressing Maintain exceptional service quality,
consistently exceeding client expectations at every Manage enterprise-level accounts with reputed brand names, understanding their Act as a liaison between the logistics firm and clients, ensuring effective communication Collaborate closely with the Sales and Operations teams to align strategies and ensure seamless service delivery. ▪ Regularly assess established Key Performance Indicators (KPIs) and provide strategic Proactively identify opportunities for growth and improvement within client accounts, Prepare and deliver comprehensive reports on key account performance to internal
📌 National Account Manager - full time (Gurugram)
🏢 DTDC Express
📍 Gurugram
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