Jio is inviting application for the role Customer Service Manager Requirement Experience : 05-12 years Education: Any Graduation (MBA preferred) Job Description # Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance. # Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution. # Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction. # Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives. # Resolve billing, network, and service-related issues, including reconciliation and complaint management. # Drive invoice submission, payment collections, dispute resolution,
and ensure timely follow-up on outstanding receivables. # Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays. # Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence. Key Skill Sets: # Customer Service Management # Customer Experience # Customer Relationship Management (CRM)# Complaint & Escalation Management # Stakeholder Management # Service Delivery Management # Customer Retention & Loyalty # Debt Collection # Complaint Management # Resolution Management # MIS