We are seeking a Freshworks Solution Architect / Practice Lead to drive solution design, pre-sales, and delivery excellence for our Freshworks Practice. This role will provide architectural direction, manage customer engagements, and lead the internal enablement of consultants and developers.

Key Responsibilities:

- Own end-to-end solution design for Freshservice, Freshdesk, Freshsales, and other modules
- Collaborate with Sales and Pre-Sales for customer demos, proposals, and solution presentations
- Guide implementation teams on best practices, integrations, and architecture decisions
- Develop standard implementation accelerators, templates, and reusable frameworks
- Build and mentor a solid Freshworks delivery team and oversee quality assurance
- Engage with the Freshworks OEM team for joint go-to-market activities and solution alignment
- Contribute to internal enablement programs and certification drives

Required Skills:





- 8 12 years total experience; minimum 3+ years in Freshworks platform (Freshservice, Freshdesk, or Freshsales)
- Strong understanding of ITSM, CRM, and CX domains
- Proven experience in solution design and pre-sales support
- Hands-on experience in Freshworks configuration, API integrations, and FDP development oversight
- Excellent stakeholder management and communication skills
- Certifications: Freshworks Architect or Product Expert certifications highly preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Freshworks Solution Architect / Practice Lead (Pune)
🏢 Ellicium Solutions
📍 Pune