About Enthral

Enthral is an Agentic AI Learning Platform transforming enterprise learning, workforce development, onboarding, performance, and skills through autonomous AI agents. Trusted by 300+ enterprise customers, serving 4+ million learners across 65+ countries.

Role Overview

Lead enterprise customer success from onboarding through renewal and expansion by driving adoption, organizational change, executive engagement, and measurable business outcomes using Enthrals Agentic AI Learning Platform.

Key Responsibilities Customer Onboarding & Success

- Lead onboarding and customer transition from implementation to adoption.
- Develop customer success plans aligned with business objectives.
- Drive platform adoption across HR, L&D;, IT and business stakeholders.
- Ensure rapid time-to-value through structured onboarding.

Customer Adoption & Change Management
- Execute enterprise adoption strategies.
- Conduct business reviews and executive success meetings.
- Develop customer adoption roadmaps.
- Support organizational change initiatives.

Revenue Protection & Growth
- Own renewal strategy and contribute to Net Revenue Retention (NRR).
- Identify cross-sell and upsell opportunities.
- Partner with Sales to expand enterprise accounts.
- Mitigate renewal risks proactively.

Customer Health & Engagement
- Monitor adoption, utilization and customer health metrics.
- Identify churn risks early.
- Maintain proactive customer engagement.
- Report customer success KPIs.

Customer Advocacy
- Represent the voice of the customer internally.
- Collaborate with Product Management on enhancements.
- Develop customer success stories.
- Strengthen executive relationships.

Cross-Functional Collaboration
- Partner with Sales, Product, Support, Engineering and Implementation teams.
- Ensure seamless customer experience.
- Support strategic customer initiatives.





Required Experience & Qualifications
- 4 7+ years in enterprise customer-facing roles.
- Minimum 3 years as a Customer Success Manager or Enterprise Account Manager.
- Experience with LMS, LXP, HRTech, Talent Management, AI Platforms or Enterprise SaaS preferred.
- Experience managing enterprise renewals, adoption and expansion.
- Excellent communication and stakeholder management skills.
- Bachelors degree in Business Administration, HR, Management or related discipline.

Core Competencies
- Enterprise Customer Success
- Customer Lifecycle Management
- Executive Relationship Management
- Customer Adoption
- Renewal Management
- Change Management
- Customer Analytics
- Cross-Sell & Upsell Strategy
- Business Reviews
- Account Growth

What Were Looking For
- Consultative customer engagement approach.
- Robust stakeholder management.
- Analytical and data-driven mindset.
- Experience managing enterprise change.
- Growth mindset.
- Passion for AI and workforce transformation.

Preferred Industry Background
- Enterprise SaaS
- HRTech
- Learning Technology
- Talent Management
- AI Platforms
- Customer Success
- Cloud Software
- Digital Transformation

Success Metrics (First 12 Months)
- Achieve renewal and NRR targets.
- Drive high customer adoption.
- Reduce churn risk.
- Support cross-sell and upsell growth.
- Deliver executive business reviews.
- Build referenceable enterprise customers.

Why Join Enthral

Help global enterprises maximize the value of an innovative Agentic AI Learning Platform while shaping long-term customer success, adoption, and business growth through AI-powered workforce transformation.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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