- Lead a team of customer success professionals to ensure high levels of customer satisfaction, retention, and growth.
- Develop and execute customized strategies for each client to drive renewals, upsells, and cross-sells.
- Analyze key performance indicators (KPIs) such as churn rate, contraction rate, and Net Promoter Score (NPS) to identify areas for improvement.
- Collaborate with internal stakeholders including sales teams to develop targeted marketing campaigns that align with business objectives.
Job Requirements :
- 8-15 years of experience in Insurance domain.
- Proven track record in managing complex projects involving multiple stakeholders across different departments.
- Solid understanding of customer life cycle management principles including onboarding processes and contract negotiations.
📌 Vertical Lead-Renewals (Pune)
🏢 Bajaj General Insurance
📍 Pune
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