Key Responsibilities:

- Experience in International Voice Process is a must.
- Handle inbound and outbound customer queries via voice support.
- Resolve customer issues efficiently while ensuring a high level of customer satisfaction.
- Create, update, and assign support tickets using the CRM system.
- Escalate unresolved queries to the relevant teams and follow up for timely resolution.
- Assist customers with product-related troubleshooting and support.
- Educate customers about products and promote relevant offerings where applicable.
- Maintain accurate records of customer interactions and resolutions.
- Ensure adherence to quality, process, and service-level standards.

Desired Candidate Profile:

- Minimum qualification: 12th Pass / Graduate.
- 1 to 3 years of experience in an International Voice Process.
- Excellent verbal and written English communication skills.
- Robust problem-solving and customer-handling abilities.
- Proficiency in using CRM tools and ticketing systems is preferred.
- Candidates with immediate joining or up to 30 days' notice period will be preferred.
- Willingness to work in rotational shifts.

📌 Executive - Customer Care (Pune)
🏢 Sira Placement Consultancy
📍 Pune