- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide technical assistance and resolve customer complaints with empathy and patience.
- Collaborate with internal teams to resolve complex issues and enhance overall customer satisfaction.
- Develop and maintain a solid understanding of our products and services to effectively address customer concerns.
- Identify opportunities to upsell and cross-sell products or services based on customer needs.
- Maintain accurate records of customer interactions using CRM software.
Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 IT Customer Care Executive (Pune)
🏢 Sapience Analytics
📍 Pune
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