Role & responsibilities

Technology Specialist IT JL5B

12+ years of experience in Managing IT Infrastructure.

- Responsible for overseeing the design, implementation, and maintenance of an organization's IT infrastructure
- Daily Operations Oversight: Ensuring systems, services, and infrastructure operate reliably and securely
- Project Management: Leading infrastructure-related projects that align with business goals, including upgrades, migrations, and current deployments
- Team Leadership: Managing a team of Min of 10+ IT professionals, providing mentorship, and evaluating performance
- Administration: Maintaining networks, servers, databases, and related systems; ensuring optimal performance and uptime
- Security & Compliance: Implementing security protocols, PAM, and ensuring compliance with internal and external standards
- Disaster Recovery: Designing and testing backup and recovery strategies to ensure business continuity
- Strong communication skills and should have strong business relationship management
- Experience in handling IT audits & compliance
- Technical Proficiency:
Windows
Networking (LAN/ WAN), firewalls
Virtualization (VMware, Hyper-V),
cloud platforms (AWS, Azure)
Scripting (Shell, PowerShell, Perl)
Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred

JD

Role Overview:

The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills,



and a deep understanding of ITIL processes and enterprise tools.

Key Responsibilities:

- IT Operations Management:
- Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
- Ensure compliance with organizational standards and security policies.

- People Management:

- Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
- Manage shift schedules, leave planning, and team utilization.

- Process & Service Management:

- Implement and adhere to ITIL best practices for incident, problem, and change management.
- Track and ensure SLA compliance for all IT service requests and incidents.

- Tools & Technology:

- Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
- Oversee asset lifecycle management, including onboarding, allocation, and disposal.

- Infrastructure & Network:

- Maintain and troubleshoot servers, network devices, and connectivity issues.
- Ensure proper cabling, labeling, and documentation for all IT assets.

- Continuous Improvement:

- Identify opportunities for process optimization and automation.
- Drive initiatives for improving IT service quality and user experience.

Required Skills & Qualifications:

- Proven experience in IT operations and infrastructure management.
- Strong knowledge of ITIL framework and its practical implementation.
- Hands-on experience with ticket management tools (e.g., ServiceNow).
- Expertise in endpoint management, asset management, and network/server administration.
- Excellent leadership, communication, and problem-solving skills.

📌 IT operations With Team Lead - Pune Hinjawadi - WFO - Global Work only
🏢 CLARITY CONSULTING
📍 Pune