THE OPPORTUNITY

CONTEXT: Our RUN department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts leveraging IVALUA procurement solutions for our customers post go-live. The team is still growing in order to guarantee the satisfaction of a growing number of customers.

ROLE:

Here at Ivalua, we are currently looking for a Customer Application Engineer. You will be reporting to the RUN Manager of the technical customer support team and you will be responsible for managing the customer relationship on the maintenance of the applications in operational and technical terms. You will own enhancements, Upgrades and Application Performance Tuning Activates. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).

WHAT YOU WILL DO WITH US

- Dedicated contact for the customer administrator of the Ivalua solution on 1 to 5 accounts
- Responsible for your customers satisfaction by providing attention and technical expertise
- Weekly meeting (prioritization of requests) and monthly meeting (maintenance report, improvement plan and recent subjects) with the customer and the integrator partner

Maintenance:

- Follow-up, qualification, and prioritization of customer requests
- Expertise needed in troubleshooting code and SQL issues
- Staying up to date with trends with new syntax, query optimization
- Prior knowledge of C# .NET & SQL frameworks to best support existing and future Ivalua customers
- Ability to communicate well with customers and team members

Change requests:

- Analysis of needs, deviations and customer processes in connection with project engineers, production of costs of requests.




- Parameterization of the solution and reduction of specific code

Upgrade solution:

- Preparation of the upgrade: generic and specific code (to be reduced), parameters, tests
- Customer acceptance and production
- Customer support and follow-up of associated anomalies

Expertise in solution and Customer Satisfaction:

- Training in new and advanced products. Support for partners and customers
- Feedback to R&D; of customer needs and projects
- Punctual participation in customer specification and configuration workshops.

YOUR PROFILE

Skills and Experience:

- Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
- You have experience as a developer in object-oriented language (ideally C#) acquired through at least projects, internships or work-study.
- You are a master of SQL (writing and optimizing queries)
- You have experience in technical support, and if possible customer management.
- Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage
- Experience working on AI - Claude Code

Soft Skills :

- Excellent written and verbal communication skills and at ease in a multicultural environment
- You have strong autonomy and good management of priorities
- You want to develop your customer relationship management skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Application Engineer (Pune)
🏢 Ivalua
📍 Pune