Key Responsibilities

- Provide L1/L2 technical support via phone, email, chat, or remote sessions.
- Troubleshoot hardware, software, network, and application-related issues.
- Diagnose and resolve customer problems within defined SLAs.
- Install, configure, and maintain desktops, laptops, printers, and software.
- Escalate complex issues to higher-level support teams when required.
- Document incidents, resolutions, and service requests in the ticketing system.
- Deliver excellent customer service and timely issue resolution

Required Skills

- Basic knowledge of Windows OS and Microsoft Office.
- Understanding of computer hardware and networking fundamentals.
- Familiarity with Active Directory, Office 365, or ticketing tools is an advantage.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work in rotational shifts, if required.

What We Offer

- Competitive salary package
- Career growth and certification opportunities
- Hands-on training and mentorship
- Exposure to enterprise IT environments
- Supportive and team-oriented work culture

📌 Technical Support Engineer (Nagpur)
🏢 Ample Softech System
📍 Nagpur