Job Description Customer Relationship Management (CRM) Executive N n Job Description N n We are looking fora Customer Relationship Management (CRM) Executive to manage customer relationships, improve customer satisfaction, and support business growth through effective communication and customer engagement strategies. N n Key Responsibilities N nn Manage and maintain solid relationships with existing and potential customers. N Handle customer queries, complaints, and requests professionally and promptly. N Follow up with customers through calls, emails, WhatsApp, and other communication channels. N Maintain accurate and updated customer information in the CRM system. N Track customer interactions, leads, follow-ups, and sales opportunities. N Coordinate with Sales, Marketing, and Operations teams to resolve customer issues. N Monitor customer feedback and identify opportunities to improve customer experience. N Conduct regular follow-ups to increase customer retention and repeat business. N Prepare daily/weekly reports on customer interactions, leads, conversions, and follow-ups. N Ensure timely communication with customers throughout the sales and service journey. N Identify customer needsand recommend suitable products or services.



N Achieve assigned customer engagement, retention, and conversion targets. Nn Requirements N nn Bachelor's degree in Business Administration, Marketing, Management, or a related field. N 1–3 years of experiencein CRM, customer relationship management, sales coordination, or customer service. N Good verbal and writtencommunication skills. N Strong interpersonal and relationship-building skills. N Basic knowledge of CRM software and MS Excel/Google Sheets. N Good follow-up and problem-solving abilities. N Ability to manage multiple customers and tasks efficiently. N Positive attitude with a customer-focused approach. Nn Preferred Skills N nn CRM software knowledge N Customer retentionn Lead management N Telecalling and follow-ups N Sales coordinationn Customer support N Reporting & MISn Communication and negotiation Nn Key Performance Indicators (KPIs) N nn Customer satisfaction and retention N Lead follow-up and conversion rate N Customer response time N Repeat businessn Number of successful follow-ups N Resolution of customer complaints N Achievement of assignedtargets NnSend me your cv - [email protected] Mukesh Kumar - (phone hidden) can call.

📌 Customer Relationship Management Executive (Ghaziabad)
🏢 Suroskie
📍 Ghaziabad