Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects:

- 1. DB Architecture change for sync multiple systems
- 2. Vertical Wise DMS One App Version Management
- 3. Consolidation of Process (NACH, Death Insurance Portal CRM)
- 4. SFDC CRM evaluation

Duties and Responsibilities

A Key accountabilities pertaining to the role

- Product Strategy Roadmap Define multiyear roadmap for the DMS App Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance.
- Prioritize features based on business value, customer need, compliance impact, and technology feasibility.
- Technology Delivery Architecture Lead solutioning and development across Android, iOS, and Responsive Web stacks.
- Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics.
- Release Management Operational Excellence Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks.
- Ensure comprehensive documentation: SOPs, runbooks, FAQs,



error dictionaries, user guides.

B Additional Accountabilities
- Maintain dashboards, KIDs, and run weekly/monthly leadership reviews.
- Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions
- Feature prioritization, roadmap direction, and design choices.
- Release gating, rollout strategy, and technical guardrails.
- Control frameworks for security, consent, communication, and payments.

Major Challenges
- Balancing rapid iteration with security, stability, and compliance.
- Integrating multiple systems while sustaining performance and reliability.
- Ensuring omnichannel consistency across app, web, and assisted journeys.
- Managing customer diversity (languages, device types, digital maturity).

Required Qualifications and Experience a) Qualifications
- B.E./B.Tech
- Certifications in Product Management, Cloud, Security/Privacy, Agile/Secure desirable

b) Work Experience
- 1218 years leading highscale app/web products (preferably BFSI/collections/digital payments)
- Strong expertise in UX, mobile/web development, payments, compliance, and analytics
- Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.

📌 Lead - Tech Transformation/Senior Lead - Tech Transformation (Pune)
🏢 Bajaj Finance
📍 Pune