We are looking for a skilled IVR Engineer with expertise in Voice Biometrics and Contact Centre Technologies to join our team. The ideal candidate will have experience integrating Voice Biometrics with Genesys platform and other relevant technologies.

Roles and Responsibility

- Design, develop, and implement IVR systems that meet business requirements.

- Integrate Voice Biometrics with Genesys platform and other contact centre technologies.

- Troubleshoot and resolve issues related to IVR system performance and functionality.

- Collaborate with cross-functional teams to identify and prioritize project requirements.

- Develop and maintain documentation of IVR system architecture and configuration.

- Ensure compliance with industry standards and best practices for IVR development.

Job Requirements

- Solid knowledge of Voice Biometrics (Nuance / Gatekeeper) and its integration with Genesys platform.





- Experience with Contact Centre Technologies (IVR, SIP,).

- Excellent problem-solving skills and attention to detail.

- Ability to work collaboratively in a team environment.

- Strong communication and interpersonal skills.

- Familiarity with industry-standard protocols and architectures for IVR development.

About Company

Krazy Mantra Group of Companies is a leading player in the industry, committed to delivering innovative solutions and services to its clients.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IVR Engineer (Pune)
🏢 Krazy Mantra It
📍 Pune