Job Purpose:-

To manage customer relations for projects facing delayed possession, ensuring proactive communication, grievance handling, documentation, and retention of customer's trust while safeguarding the company's reputation and compliance.

Key Responsibilities:

- Customer Communication Engagement
- Act as the primary point of contact for customers of delayed possession projects.
- Provide transparent, regular updates on construction status, revised timelines, and possession schedules.
- Manage customer expectations with empathy and professionalism.
- Organize customer meetings, webinars, or site visits to build confidence and credibility.
- Grievance Handling Escalation Management
- Address and resolve customer complaints, queries, and disputes related to delay in possession, payment plans, or contractual obligations.
- Handle RERA/consumer forum escalations with proper documentation and coordination with legal/compliance teams.
- Offer amicable solutions such as compensation policies, alternative project options, or revised payment schedules where applicable.
- Documentation Compliance
- Maintain accurate records of customer communications, grievances, and resolutions.




- Ensure adherence to RERA guidelines, legal contracts, and company policies.
- Assist in drafting letters, notices, and official responses to customers and authorities.
- Coordination Internal Alignment
- Work closely with project, sales, finance, and legal teams to align on construction progress and customer commitments.
- Provide inputs to management regarding risks, customer sentiment, and market perception.

Our Requirement:

- 5-10 years of experience in CRM, preferably in the real estate sector.
- Experience in handling delayed possession projects and customer grievance management.
- Knowledge of RERA and real estate contractual obligations.
- Robust communication, negotiation, and conflict-resolution skills.
- Proficiency in MS Office, CRM tools, and ERP systems.
- High emotional intelligence, patience, and customer-centric approach.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager-CRM (Pune)
🏢 Solitaire
📍 Pune