Responsibilities

- Understand the objectives, scope, priorities, and dependencies across portfolios, programmes, projects, and change initiatives.
- Receive, review, and triage new business requests by assessing business impact, complexity, risks, dependencies, and resource requirements.
- Classify requests as projects, small changes, business-as-usual (BAU) activities, or operational work.
- Coordinate triage discussions and governance forums, ensuring decisions, actions, and outcomes are documented and communicated to stakeholders.
- Maintain and manage the change demand pipeline, providing visibility of requests, priorities, resource capacity, and progress.
- Support demand management processes to improve governance, prioritisation, and decision-making across the portfolio.
- Support project and programme governance activities, including project setup, status tracking, data maintenance, and adherence to governance standards.
- Track and monitor key milestones, deliverables, dependencies, risks, issues, and actions, providing regular progress updates and ensuring timely closure.
- Maintain RAID logs and report on risks, assumptions, issues, dependencies, business impacts, and outstanding actions.
- Prepare and maintain portfolio, programme, project, and change governance reports for stakeholders.
- Support programme and portfolio-level budget monitoring, cost tracking, and reporting activities.
- Assist Programme Managers with resource planning, milestone tracking, risk management, and delivery reporting.
- Capture meeting minutes, key decisions, action items, and owners, and follow up on outstanding actions and deliverables.
- Create, update, and maintain programme documentation, plans, timelines, governance records, and expenditure tracking.
- Maintain the lessons learned repository and support post-implementation reviews to identify improvements and best practices.
- Develop, review, and maintain Standard Operating Procedures (SOPs) for project, programme, and business processes.

Business Analysis Activities

- Understand business requirements within the Insurance domain and document project requirements.
- Perform business analysis and impact analysis activities for projects and change initiatives.
- Create, update, and maintain business and project documentation.




- Work with business stakeholders and project teams to elicit, analyse, validate, prioritise, and categorise requirements using a variety of techniques and methodologies.
- Facilitate stakeholder workshops and requirement-gathering sessions to achieve alignment and consensus on business needs.
- Analyse and document As-Is and To-Be processes, data flows, business rules, and system interactions to support change initiatives.
- Collaborate with development, testing, and project teams to ensure requirements are translated into effective solutions and support User Acceptance Testing (UAT) activities.
- Assess the impact of business, process, system, and regulatory changes, identifying associated risks, dependencies, and opportunities.

Management Reporting

- Prepare executive-level project status reports and presentations to inform stakeholders of project progress and key updates.
- Create and maintain executive reporting packs, dashboards, and governance materials.
- Maintain the Consolidated Change Request Tracker, ensuring requests, priorities, statuses, dependencies, decisions, and outcomes are accurately recorded and kept up to date.
- Review project status, progress, milestones, risks, issues, and dependencies with Project Managers and project teams.
- Gather, analyse, and interpret project and portfolio data to identify trends, risks, issues, and opportunities for improvement.

Compliance

- Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, positive governance, and Gallagher's shared values, in particular, putting clients at the heart of our business.
- Comply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing, Treating Customers Fairly.

Leading Self

- Leading Self - Focuses on how we lead ourselves and react to situations.




- Integrity and Trust - Focuses on doing the right thing and taking personal responsibility.
- Leading Others and Relationships - Builds Relationships and Networks - Focuses on building diverse networks and accepting difference.
- Collaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes.
- Communicates and Influences - Focuses on clear communication, influencing and negotiating.
- Leading Results - Client Excellence - Focuses on understanding and meeting the needs of internal and external clients for now and the future of a long-term relationship.
- Analysis - Focuses on conducting analysis in order to provide requirements and solutions to meet business needs.
- Drive for Results - Focuses on performance and removing obstacles to achieve results.

Skills and Competencies

- Knowledge of process and program management: Understanding of program management methodologies and processes to effectively support program activities.
- Strong Written and Verbal Communication: Ability to clearly convey information and ideas to team members, stakeholders, and clients.
- Presentation Skills: Proficiency in creating and delivering presentations to communicate program status and updates.
- Analytical / Business and Process Analysis: Capability to analyse business processes and data to support decision-making and program planning.
- Problem Solving: Strong ability to identify issues and develop effective solutions to overcome challenges.
- Adaptable and Flexible: Willingness to adjust to changing requirements and environments.
- Attention to Detail: Meticulous approach to managing documentation and tasks to ensure accuracy and completeness.
- Organizational and Time Management: Skills in prioritizing tasks and managing time effectively to meet deadlines.
- Interpersonal Skills: Ability to work collaboratively with diverse teams and build strong relationships with stakeholders.
- Technical Proficiency: Familiarity with project management software and tools (e.g., Microsoft Project, PlanView, or Smartsheet).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist-Project/Program Management (Pune)
🏢 Artex Risk Solutions
📍 Pune