Enterprise Services Provisioning, Testing, and Migration Engineer

Location: PuneExperience Level:46 yearsCustomer-Facing Role: Global Clients/Customers

Role Overview:

The Enterprise Services Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands-on role requiring adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.

Key Responsibilities:

Provisioning:

- Provision and configure access networks manually and through automation tools.
- Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
- Support field engineers remotely for commissioning new services.
- Optimize provisioning processes for agile and timely delivery.
- Manage escalations within the team and ensure transparent communication with stakeholders.

Testing and Migration:

- Perform throughput and performance testing using tools like Wireshark and Geoprove.
- Troubleshoot enterprise voice provisioning issues, including SIP PRI.
- Conduct network validations and assist in migrations with minimal service interruptions.

Collaboration:





- Engage with global customers, providing regular updates on provisioning and testing.
- Work closely with cross-functional teams to deliver end-to-end enterprise network solutions.
- Ensure compliance with workplace health and safety (WHS) policies.

Additional Requirements:

- Work shift hours as required, including in secure rooms if necessary.

Required Skills and Experience:

- Strong expertise in Carrier Ethernet, IP management, routing, and switching.
- Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
- Experience with enterprise voice switching and provisioning.
- Excellent troubleshooting skills, with the ability to articulate issues clearly.
- Hands-on experience with packet tracing and analysis tools like Wireshark and Geoprove.

Preferred Qualifications:

- Certifications: CCNA/CCNP
- Knowledge of scripting and Excel VBA for automation.
- Adaptability to flexible time schedules and the ability to work independently.
- Effective verbal and written communication skills.
- "Can-do" attitude with excellent time management and multitasking capabilities.

Workplace Health and Safety (WHS) Responsibilities:

- Actively contribute to maintaining a safe and compliant workplace.
- Adhere to all workplace health and safety standards.

📌 Sr Customer Service Executive - Network Operations & Support (Pune)
🏢 Tata Communications
📍 Pune