Skill required: Business Reporting & Governance - Reporting Analytics

Designation: Measurement & Report Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do

- Supports an account to deliver one or more of the following Field Ops scope of services: change control, issue/problem management, governance, satisfaction surveys, reporting, and service definition framework.
Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting
Liaises with Internal Controls and Compliance Team as required

What are we looking for

- Education:
Bachelor-s degree (or geography equivalent)- Business or technology preferred

Work Requirements:
Minimal to no travel
Flexible schedule to accommodate global meeting times

Knowledge/Skills Requirements:

Required
Effective communication and organization skills
Power BI Dashboard Development
Demonstrated expertise in designing, developing, and maintaining interactive Power BI dashboards and reports that integrate data from multiple sources Proven ability to build robust data models, create advanced DAX measures, and transform complex datasets into compelling visual narratives. Skilled at delivering actionable insights that support business reporting, governance, performance management, and strategic leadership decision-making.
Polished, professional presence
Experience in Service Management processes and reporting on SLA metrics
Demonstrated ability to achieve customer satisfaction through a managed service framework
Facilitation skills
Virtual teaming experience
Adaptability to change
Effective collaboration skills and experience
Adept in working across a heavily matrixed organization

Nice-To-Have
Prior outsourcing experience
Implementation skills
Process design experience

Roles and Responsibilities:





- Collaborates with Center of Excellence team members on reporting, change, and satisfaction survey capabilities
Supports continuous improvement and organization development activities
Participates in ad hoc area or global projects as required
Responsible for delivering one for more of the following to one or more accounts:
Reporting Capability:
Collect performance data from service delivery, etc.
Produce first draft of client facing reports
Perform metric gap & trending analysis
Produce final drafts for operational reports & business reports
Change Capability:
Change Form Management
Facilitate Impact Assessment
Submit for Approval
Verification
Tracking
Communication
Reporting
Satisfaction Survey capability:
Validate input
Rollout survey
Send reminders
Close/consolidate results
Preliminary analysis
Accountability/Scope:
Accountable for the completion of standard and non-standard tasks within the scope of the function.
Selects the most appropriate procedures from a given set of solutions/procedures.
Able to recognize and act on non-standard situations and adapt work to business goals.
Escalates issues and seeks advice when faced with complex issues/problems.
May have regular interaction with users around first line queries/requests for information.
Subject to general supervision of progress against results.
Applies procedures to ensure accuracy of output and adopts continuous improvement approach.

People/Knowledge:
May coordinate the work of a small team in areas of high volume transaction processing.
Required to share knowledge and experience with others.
Required to assist less experienced or temporary staff.
Working knowledge of one functional area.
Sufficient understanding of a range of standard processes/individual complex procedures to enable application of existing practices and minor modification where approved.

Qualification Any Graduation

📌 Measurement & Report Analyst (Pune)
🏢 Accenture
📍 Pune