Role & responsibilities

Job Purpose: Thermocouple Division will be responsible for installation support, product demonstrations, customer trials, technical service, troubleshooting, generate new business and increase revenue promoting the company’s thermocouple products and after-sales support for disposable thermocouples and related temperature measurement products used in foundries, steel plants, and metal processing industries. The role requires frequent travel to customer locations, close coordination with the sales and production teams, and ensuring high levels of customer satisfaction.

Key Responsibilities

A] Technical Sales & Service Support

1. Visit foundries, steel plants, and other customer locations to provide technical service and application support.

2. Assist customers during product trials and ensure proper usage of thermocouple products.

3. Troubleshoot technical issues related to disposable thermocouples, temperature sensors, and associated accessories.

4. Diagnose product performance issues and recommend suitable corrective actions.

5. Provide prompt after-sales service to ensure uninterrupted customer operations.

6. Conduct preventive service visits and maintain customer service schedules.

7. Attend customer complaints, investigate root causes, and submit detailed service reports.

B] Product Installation & Trials

1. Support installation and commissioning of temperature measurement instruments wherever applicable.

2. Conduct product demonstrations and assist customers during new product introductions.

3. Coordinate and monitor trial activities until successful approval from customers.

4. Record trial observations and share technical feedback with the Sales and Production departments.

C] Sales & Business Development

1. Develop recent business opportunities in foundries, steel plants..

2. Identify and acquire new customers within the assigned territory.

3.



Plan and undertake regular customer visits across various cities and states.

4. Promote the company's thermocouple products and temperature measurement solutions.

5. Meet production managers, quality heads, maintenance teams, purchase departments, and decision-makers to understand their requirements.

6. Conduct product demonstrations and technical presentations before prospective customers.

7. Understand customer applications and recommend suitable thermocouple products and solutions.

8. Prepare techno-commercial proposals, quotations, and offer documents.

9. Negotiate commercial terms within approved company guidelines.

10. Follow up with customers to convert enquiries into confirmed purchase orders.

11. Achieve monthly, quarterly, and annual sales targets.

12. Increase market share within the assigned territory.

13. Develop business from existing customers through repeat orders and cross-selling opportunities.

14. Monitor competitor activities, pricing, products, and market strategies.

15. Identify new market segments and potential applications for the company's products.

D] Customer Relationship Management

1. Build and maintain long-term relationships with existing and prospective customers.

2. Ensure a high level of customer satisfaction through timely support.

3. Attend customer enquiries promptly through phone, email, and site visits.

4. Resolve customer complaints or escalate technical issues to the concerned department.

5. Maintain complete customer records and visit reports in the CRM/ERP system.

6.



Collect and share customer feedback for product and service improvement.

7. Conduct regular follow-ups for repeat orders.

8. Follow up with customers for outstanding payments in coordination with the A/cs Department.

D. Order Execution & Coordination

1. Coordinate with the Production, Planning, and Dispatch teams for timely execution of customer orders.

2. Track order status and keep customers informed regarding delivery schedules.

3. Ensure smooth execution from enquiry to order closure and after-sales support.

4. Coordinate internally for urgent customer requirements.

E. Market Intelligence & Reporting

1. Conduct regular market research and competitor analysis.

2. Monitor industry developments, emerging technologies, and customer requirements.

3. Share market intelligence and business opportunities with management.

4. Prepare daily call reports, visit reports, and monthly MIS.

5. Present sales performance, pipeline status, and market updates during review meetings.

6. Maintain accurate sales forecasts and customer pipelines.

F. Administrative Responsibilities

1. Plan and submit monthly travel plans.

2. Maintain complete records of customer visits, enquiries, quotations, and orders.

3. Attend monthly sales review meetings and participate in business planning discussions.

4. Delegate urgent customer requirements to team members during absence after obtaining management approval.

5. Perform any other responsibilities assigned by management from time to time.

G. Coordination, MIS and Documentation

1. Maintain Minutes of the meeting with the customers.

2. Prepare and present the MIS every 10th of the month before the management

3. Prepare yearly marketing budget and present before the management

4. Maintain customer database in the ERP system.

5. Coordinate with the Production team for timely dispatch of the orders.

Preferred candidate profile

📌 Service Engineer (Pune)
🏢 Success Jobs Services Pune
📍 Pune