Role & responsibilities

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries related to products, services, billing, or technical issues.
- Provide accurate information and effective solutions to customers.
- Maintain excellent customer service and communication standards.
- Document customer interactions and update records in the CRM system.
- Meet productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate department when required.
- Follow company policies, processes, and compliance guidelines.

Eligibility

- Excellent English communication skills.
- Basic computer knowledge.
- Freshers and experienced candidates can apply.
- Willingness to work in night shifts.
- Sunday Fixed off
- Alternate saturday working

Advantages

- Attractive salary package.
- Performance-based incentives.
- Both-way cab facility for eligible shifts.
- Health insurance coverage.
- Career growth opportunities.
- Employee-friendly work environment.

Call on (phone hidden)

📌 Customer Service Executive (Pune)
🏢 Credence Resource Management
📍 Pune