Customer Success Manager – Job DescriptionWork Timing· This role requires the candidate to work USA East Coast hours.About omniXMomniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry.We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it.Our solutions are deployed globally across 50+ Fortune 500 companies, and we're just getting started!If you enjoy daily challenges, consider yourself a self-starter, and thrive in a fast-growing, low-ego start-up environment, this role could be perfect for you.Who We're Looking ForA Customer Success Manager who:· Thrives in a fast-paced, highly challenging, and rewarding environment· Is passionate about helping customers improve their experience· Excels in client-facing roles· Enjoys coaching customers toward success· Has strong business ethics and a service-oriented mindset· Embodies startup culture with an "all hands-on deck" attitudeYour Typical Day Will Include· On-boarding new customers· Driving customer satisfaction through product adoption and usage· Demonstrating the value of omniXM through exceptional customer support· Building and strengthening customer relationships· Identifying upsell opportunities· Managing and responding to calls and emails· Following up on customer communications· Resolving and documenting customer issues across billing, product support, and account satisfaction· Handling technical and non-technical inquiries with urgency· Managing and supporting a set of named accountsWhat You Need· 2+ years of sales or business management experience· BA/BS degree or equivalent practical experience· Experience handling a high volume of customer requests/emails· Strong communication and presentation skills (phone, video, email)· Resourcefulness and a bias for action· Excellent verbal and written communication· Strong organizational and multitasking skills under deadlines· Understanding of SaaS business models and Customer Success frameworks· Enthusiasm for technology and quick learning ability· Ability to ask strategic questions in senior corporate environments· Patience, positivity, and calmness during crisesWhat We Offer· Market-competitive salary plus bonuses· Family-first culture with strong life-work balance· Freedom and flexibility to influence and guide the company's direction· Learn more at: https://www.omnixm.com