Key Responsibilities- Register and process Motor OD claims in the claims management system.- Verify policy coverage, claim eligibility, and claim documents.- Scrutinize survey reports, repair estimates, invoices, and supporting documents.- Coordinate with surveyors, garages, customers, and internal teams for claim resolution.- Process cashless and reimbursement claims within defined TAT.- Ensure compliance with IRDAI guidelines and company claim procedures.- Monitor pending claims and follow up for missing documents or reports.- Detect discrepancies, suspicious claims,
and potential fraud indicators.- Update claim status and maintain accurate records in the claims system.- Ensure quality and accuracy of claim approvals and settlements.- Handle customer and dealer queries related to claim processing.- Prepare MIS reports and support claim audits.Required Qualifications- Graduate from B.Tech (Automobile/Mechanical preferred)- 1-5 years of experience in Motor OD Claims (Back Office preferred).- Knowledge of motor insurance policies and claim procedures.- Positive understanding of repair estimates, survey reports, and claim documentation.Key Skills- Motor OD Claims Processing- Policy Interpretation- Claims Investigation- Documentation & Verification- Analytical Skills- MS Excel and Computer Proficiency- Communication & Coordination- Time Management- Attention to Detail- Customer Service Orientation