Job SummaryThe Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.Key Responsibilities- Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors.- Conduct daily huddles, performance reviews, and coaching sessions.- Manage team productivity, attendance, and engagement.- Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets.- Monitor individual and team conversion performance.- Develop strategies to maximize enrollments and revenue.- Lead Management & Conversion: Ensure proper lead allocation and follow-up.- Track inquiry-to-admission conversion ratios.- Handle high-potential and escalated leads personally when required.- Quality Monitoring: Monitor inbound and outbound counseling calls.- Ensure counselors provide accurate program and admission information.- Maintain counseling quality standards and compliance.- Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports.- Analyze conversion data, counselor productivity,



and admission trends.- Present performance insights to management.- Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents.- Resolve escalations and admission-related concerns.- Maintain high customer satisfaction levels.- Training & Development: Identify skill gaps and conduct training sessions.- Improve counselors' communication, objection handling, and closing skills.- Support onboarding of recent team members.Required Skills- Team Handling & Leadership- Admission Counseling / Education Sales- Lead Conversion & Revenue Management- CRM Management (LSQ, Salesforce, Zoho, etc.)- Call Quality Monitoring- Data Analysis & MIS Reporting- Communication & Stakeholder Management- Coaching and Performance ManagementPreferred Qualification- Graduate/MBA preferred.- 4–8+ years of experience in Admissions, Education Sales, EdTech, or University Counseling.- Minimum 2–3 years of team handling experience.- Experience managing inbound/outbound counseling teams and admission targets.Interested Candidates can share CV at (phone hidden).RegardsRiya SharmaSr. Executive HR

📌 Team leader (Gurdaspur)
🏢 Chandigarh University - HR Department
📍 Gurdaspur