- Manage end-to-end Accounts Receivable (AR) activities within the Order-to-Cash (O2C) process.
- Monitor customer accounts and follow up on outstanding invoices.
- Perform customer account reconciliations and resolve payment discrepancies.
- Process and apply customer payments accurately in the SAP ERP.
- Coordinate with customers and internal teams to obtain missing remittance information.
- Investigate and resolve disputes, deductions, and short payments.
- Identify and resolve unapplied, unallocated, and unidentified cash receipts.
- Reconcile bank statements with customer receipts and ERP records.
- Collaborate with Sales, Customer Service, and Finance teams for issue resolution.
- Maintain AR open deductions ageing.
- Hands-on experience with Stock Transfer Orders (STO) and Factoring processes will be considered an added advantage.