Job Title

Assistant Manager

Job Roles and Responsibilities

- Managing multiple voice and non-voice campaigns for a US based client
- Managing operations involving work related to accounting, collections support, efund request investigation and writing-off process
- Operational governance on day to day activities Work Allocation, Collation and Tracking of performance Real-time monitoring and analysis.
- Ensuring Service delivery TATs are adhered
- Creating, manage and defined process related reports and data
- Working closely with Quality and training department
- Regular connect with clients, customers and senior management.
- Redefine and re-engineer process to improve efficiency and performance
- Conduct an internal audit process for review and compliance checks
- People management Regular connect with team members
- Employee retention & Shrinkage Control
- Other duties as assigned.

Candidate Requirements

- 7+ years of experience in a supervisory role handling Voice processes.




- Should have experience preferably in Collection and Banking industry with client communication/interactions goals.
- Demonstrated leadership capabilities, including ability to organize and manage human resources.
- Excellent verbal and written communication skills (English).
- Robust analytical skills with command over Excel reporting, data analysis and presentation
- Willingness to work in shifts (Night Shift working Window-US Timings)
- Qualification - Any Graduate.

Job Details

- Job Category: Business Operations
- Job Type: Full Time
- Job Location: Pune

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager (Pune)
🏢 Credence Resource Management
📍 Pune