We are looking for a agile and result-oriented Team Leader to manage and lead a team handling BFSI (Banking, Financial Services, and Insurance) operations. The role involves ensuring service delivery, maintaining operational efficiency, achieving KPIs, and driving team performance while ensuring compliance with client and regulatory standards. SLA adherence Productivity and utilization Quality scores Customer satisfaction (CSAT) Attrition and team engagement Escalation management Team Management Lead, mentor, and manage a team of 10 20 executives handling BFSI processes. Monitor team productivity, attendance, and overall performance. Conduct daily briefings, team huddles, and performance reviews. Coach and guide team members to improve quality and productivity. Operations Performance Ensure achievement of defined SLAs, KPIs, and productivity targets. Monitor daily operations and workflow to ensure timely service delivery. Identify operational challenges and implement improvement plans. Prepare daily, weekly, and monthly performance reports. Quality Compliance Ensure adherence to BFSI regulatory guidelines and compliance standards. Work closely with Quality and Compliance teams to maintain process accuracy. Conduct call audits / transaction audits and provide feedback. Client Stakeholder Management Act as a point of contact between the client and internal operations team. Participate in client review meetings and share performance updates. Ensure timely resolution of escalations and service issues. Training Development Identify training needs and coordinate with LD for skill development. Support new hire onboarding and process training. Develop succession planning within the team. Experience in Banking operations,



Loan processing, Insurance operations, KYC, or Financial services BPO processes Prior experience handling BFSI clients in a BPO / KPO environment

- Lead, mentor, and manage a team of 10 20 executives handling BFSI processes.
- Monitor team productivity, attendance, and overall performance.
- Conduct daily briefings, team huddles, and performance reviews.
- Coach and guide team members to improve quality and productivity.
- Ensure achievement of defined SLAs, KPIs, and productivity targets.
- Monitor daily operations and workflow to ensure timely service delivery.
- Identify operational challenges and implement improvement plans.
- Prepare daily, weekly, and monthly performance reports.
- Ensure adherence to BFSI regulatory guidelines and compliance standards. Work closely with Quality and Compliance teams to maintain process accuracy. Conduct call audits / transaction audits and provide feedback.
- Act as a point of contact between the client and internal operations team. Participate in client review meetings and share performance updates. Ensure timely resolution of escalations and service issues.
- Identify training needs and coordinate with LD for skill development. Support current hire onboarding and process training. Develop succession planning within the team.
- Experience in Banking operations, Loan processing, Insurance operations, KYC, or Financial services BPO processes. Prior experience handling BFSI clients in a BPO / KPO environment.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Leader - BPO (Pune)
🏢 Imperative Business Ventures
📍 Pune