Senior ServiceNow Technical Consultant

Exp-7-12 yrs- Relevant Exp- 5+ yrs

Location -Bangalore , Pune

Experience 7-12 years in IT (5+ years relevant to ServiceNow domain)

Key Accountabilities and Responsibilities
Delivering high quality ServiceNow implementations based on business process requirements
Ensuring adherence to coding and design standards, and providing technical hand-over documentation Peer reviewing the work of others
Able to communicate on complex issues to meet business and customer requirements to avoid escalations Increasing application operating efficiency and adapting to recent requirements, as necessary Keep up to date with current and future market developments, technologies, product and strategies
According to experience: o Provide technical design authority and mentor more junior members of the team
Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
Assisting with system testing and UAT Contribute to the development of technical procedures and standards
Escalate issues in line with company processes to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements




Regularly updates his/her technical knowledge by participating in internal and external training and certifications Achievement of customer satisfaction targets Effective delivery of quality solutions using Computacenters methodologies and standards Successful handover of technology to internal or customer support function Enhancement of Computacenters services reputation with customers, vendors, partners & internal audience Participates in team meetings, internal communities, and other knowledge sharing activities Attain and retain ServiceNow Certifications and partner accreditations

Skills and Experience
Responsible for technically leading implementations, providing technical design lead and mentoring junior members of the team
Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques
Over 7 years of experience in similar roles within the ServiceNow ecosystem
Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic)
Ability to provide technical leadership and support to Process Consultants Software Development Lifecycle experience in Agile and Waterfall projects
Open and friendly personality, with ability to be customer facing Be self-managing and capable of working alone or as part of a team
Be capable of working with customers and managing their expectations
Ability to input into technical solution designs and provide input into bid, project and technical documents
Uses active listening skills and probing techniques to understand the priorities and concerns of others

Education and Qualifications BE / BTech in Computer Science or related disciple
ServiceNow Certifications ServiceNow Certified System Administrator / ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist in ITSM and other areas

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