Key Responsibilities

- Act as the primary Point of Contact (POC) for students and parents throughout the program.
- Make regular outbound calls to students and parents for onboarding, attendance, academic progress, and engagement.
- Handle student onboarding and ensure all required documents are collected and verified.
- Maintain accurate student records, documentation, and MIS reports.
- Address student and parent queries and coordinate with academic and support teams for timely resolution.
- Monitor student attendance, participation, and overall engagement, and follow up with students at risk.
- Coordinate with faculty and internal stakeholders to ensure smooth batch operations.
- Share regular updates, reminders, schedules, and significant announcements with students and parents.
- Escalate critical student issues and ensure timely resolution.
- Support batch-related administrative activities and maintain a high level of student satisfaction.

📌 Batch Success Manager (Pune)
🏢 Sunstone Education
📍 Pune