CIAM Consultant (Operational Support & Infrastructure) with strong ForgeRock/Ping Identity administration and production support experience.

Must-Have Skills

ForgeRock Administration

- ForgeRock AM (Access Management)
- ForgeRock DS (Directory Services)
- Identity platform administration and troubleshooting

Ping Identity

- PingFederate
- PingDirectory
- PingID
- Ping Identity admin consoles

CIAM / IAM Operations

- Customer Identity & Access Management (CIAM)
- User lifecycle management
- Access and permission administration
- Identity directory management

Linux & Scripting

- Linux/Unix Administration
- Shell Scripting
- Python Scripting
- Automation of operational tasks

Infrastructure & DevOps Skills

Docker

OpenShift / Kubernetes

CI/CD Tools

- Jenkins
- Ansible

Environment Management

- Development, Testing, Staging, Production environments
- Release deployments
- Patch management
- Version upgrades





Monitoring & Support Skills

Production Support (L2/L3)

Monitoring Tools

- Dynatrace
- Kibana
- Elastic Stack

incident Management

- Root cause analysis
- Performance troubleshooting
- Log analysis
- Service monitoring

IT Service Management

- ServiceNow
- ITIL processes
- Change Management
- Incident Management

Security Skills

SSL/TLS Certificate Management

Secret & Key Management

Vulnerability Patching

GDPR & Data Privacy Compliance

Privileged Access Management (PAM)

Preferred Functional Experience

- 6+ years experience
- CIAM production support background
- On-call support experience
- High-availability platform operations
- Working with Cloud/Infrastructure teams
- Agile workplace
- Jira & Confluence

📌 CIAM Consultant (Pune)
🏢 Cerebra
📍 Pune