Key Responsibilities:

- Provide operational support for products and software systems, ensuring 100% availability and scalability.
- Monitor system performance and ensure systems meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Utilize automation tools and practices to streamline operations, improve efficiency, and reduce manual intervention.
- Troubleshoot incidents, resolve issues efficiently, and perform root cause analysis for problem resolution.
- Work collaboratively with global teams to extend and optimize the organization's monitoring and observability platform.
- Drive continuous improvements in operations through emerging technologies and automation.
- Ensure IT services are supported within agreed service levels and contribute to the improvement of overall operational processes.

Required Skills:

- Incident Support (2+ years): Experience in incident management and IT operations.
- Automation Experience: Proficiency in leveraging automation tools and technologies to optimize operations.
- Solid analytical skills for problem triage and resolution.
- Familiarity with monitoring and observability platforms to maintain system performance.

📌 Operations Management Practitioner (Pune)
🏢 Shashwath Solution
📍 Pune